1. Introduction

ZOOZEE TRADING LTD is an online store and holding company, registered in the United Kingdom.

ZOOZEE TRADING LTD reserves the right to the final decision and interpretation of these Terms and Conditions, and may make changes to these Terms and Conditions at any time.

1.1 Definitions in These Terms & Conditions (T&C)

  • “We,” “Us,” “Our,” and “The Company” refer to “ZOOZEE TRADING LTD.”
  • “You,” “Customer,” and “Buyer” refer to individuals making purchases on our website.
  • “Goods,” “Product,” and “Item” refer to the items listed on our website available for purchase.
  • “Account” refers to a user’s registration on ZOOZEE TRADING LTD’s website.
  • “Business day” and “Working day” refer to days from Monday to Friday, excluding UK public holidays.
  • “Handling time” refers to the time from when we receive your order until it is picked up by the courier.
  • “Delivery time” refers to the time from when an order ships from our warehouse until it is delivered.

Eligibility to Buy

ZOOZEE TRADING LTD only accepts orders from customers aged 18 or above. Those under 18 may only place orders with the involvement of a parent or guardian.

2. Payment and Price

2.1 Currency

We accept payment in various currencies (GBP/USD/EUR/AUD) for customer convenience.
Note: If the payment currency differs from the currency of your credit card, additional charges may apply due to exchange rates set by your card issuer or bank. ZOOZEE TRADING LTD is not responsible for these charges.

2.2 Payment Methods

We accept payment via credit cards and other options available at checkout.

2.3 Pricing Errors

While we strive to ensure accuracy, ZOOZEE TRADING LTD reserves the right to cancel and not fulfill orders if product pricing errors occur.

2.4 Final Price

The website price displayed is the final price for the product.

3. Shipment and Delivery

3.1 Shipping Services

ZOOZEE TRADING LTD selects couriers and routes for shipments. All orders are shipped with tracking options so customers can monitor shipment status.

3.2 Order Handling

Once payment is confirmed, orders are processed within 2-5 business days.

3.3 Delivery Time

Estimated delivery time is 5-10 business days after dispatch. ZOOZEE TRADING LTD is not liable for delays caused by factors beyond our control, such as courier delays, weather, customs checks, etc.

3.4 Delivery Liability

ZOOZEE TRADING LTD is not liable for parcel loss or damage during transit unless the customer purchases insurance for the shipment. We can assist in claim processes but do not control the final compensation outcome.

4. Order Cancellation

4.1 Cancel Order

Order cancellation is only accepted if the order is still in processing and has not been packed. Order cancellations must be requested via email (sales@zoozee.co.uk). Once an order is packed or dispatched, only returns are permitted per our 14-day Return Policy. Any return fees, including administration and return shipping, are the responsibility of the buyer. Returned items must be in original, unused, and unopened condition.

5. Return and Refund

5.1 Return Policy

ZOOZEE TRADING LTD offers a 14-day return policy upon delivery. Certain returns may incur administrative and restocking fees. We are not liable for lost or damaged return shipments in transit.

5.2 Return Conditions

  • The item must have been purchased from ZOOZEE TRADING LTD.
  • Return requests must be made via email (sales@zoozee.co.uk) and authorized.
  • A copy of the receipt/invoice must accompany the return.
  • The item must be returned in original packaging and condition (including all accessories, materials, price tags, free gifts, etc.).
  • Items must be returned within 14 calendar days after authorization.

5.3 Refund

Once a returned item is received and inspected, ZOOZEE TRADING LTD will issue a refund within 14 business days to the original payment method.

6. Products

6.1 Item Condition

All items are sold as brand new and 100% genuine.

6.2 Packaging

Items may arrive in packaging that varies from local versions. This may include different languages on boxes or manuals, or plugs specific to other regions. We ensure items operate in English and offer a travel adapter if needed.

6.3 Bulk Package (White Box Lens)

Some camera lenses may come in “white box” packaging. These lenses are brand new but removed from camera kits and may be labeled as “bulk” or “white box.” They function the same as lenses in original packaging.

6.4 LTE/3G Frequency Bands

Frequency bands are listed on product pages where applicable. Customers are responsible for checking compatibility with their network carriers. Network issues are not eligible for refunds under the 14-Day Return Policy.

6.5 Product Inspection

We conduct random quality checks to minimize defective items. Due to this process, some goods may not arrive sealed.

7. Customs and Import Duty

All items are shipped without additional fees at delivery. The checkout price is final. By purchasing from ZOOZEE TRADING LTD, you authorize us to arrange customs clearance on your behalf.

8. Personal Data

We ensure reasonable security for your personal information and do not sell or share your information with third parties.

9. Governing Law

By purchasing from ZOOZEE TRADING LTD, you agree to these Terms and Conditions. All terms are governed by and construed in accordance with UK law.

ZOOZEE TRADING LTD’s liability shall not exceed the value of goods delivered. We are not liable for indirect or unforeseeable business losses, including lost profits or wasted expenditure.

10. Waiver

If ZOOZEE TRADING LTD does not take action on a breach of these terms, we retain the right to enforce our rights in future instances of breach.

Contact Information:

Email: sales@zoozee.co.uk