Q. How can I purchase a product from ZOOZEE TRADING LTD?
A: To make a purchase on our website, simply select one or more available products, choose your preferred size (if applicable), and complete the order using our online checkout system. If you encounter any issues or experience an error, please let us know. We’ll address it promptly to ensure a smooth experience.
Q. Which payment methods do you accept?
A: We accept the following payment methods: Debit or Credit Card (Visa, MasterCard, American Express) and PayPal. We adhere to strict security standards, ensuring that all personal data you provide remains safe and secure.
Q. I made a mistake entering my personal information during purchase; can I update it?
A: If you realize there’s an error in your personal information after purchase, please contact us immediately and let us know what needs to be corrected. We will update it as soon as possible.
Q. I haven’t received any order confirmation; is my order placed successfully?
A: After completing your purchase, you should receive an order confirmation automatically. This confirmation serves as our acknowledgment of your order and includes your order details. If you don’t see it in your inbox, please check your spam or promotions folder. If it’s still not there, feel free to contact us at sales@zoozee.co.uk, and we’ll resend the confirmation.
Q. How can I request an invoice?
A: To receive an invoice, please contact us at sales@zoozee.co.uk. Be sure to include your order number to help us locate your order quickly and issue the correct invoice.
Q. Can I cancel my order?
A: If you need to cancel your order after receiving the order confirmation, please reach out to us at sales@zoozee.co.uk. We’ll process the cancellation and refund within five business days.
Q. How long does it take to deliver my ZOOZEE TRADING LTD products?
A: Delivery times depend on the destination:
- UK Mainland: 2-3 business days
- Other UK regions: 5-7 business days
- European countries: 7-10 business days
- Other international locations: 10-15 business days
Please note, our shipping partners do not make deliveries on weekends or public holidays.
Q. What is the exchange and return period?
A: You can request an exchange or return within 30 days of receiving your product(s).
Contact Information:
Email: sales@zoozee.co.uk
